Refine
Salesforce Case Management System
Simplifying case intake and classification to improve clarity, reporting, and day-to-day case management.
Define
Salesforce for Facilitator Tracking
Replacing spreadsheets with a centralized Salesforce system to track facilitators, certifications, and program activity.
Refine
Email Deliverability & Sending Strategy
Stabilizing email delivery by addressing reputation, sending behavior, and delivery constraints across real-world sending conditions.
Reset
Platform Recovery & System Rebuild
Recovering a failed learning platform overnight by rebuilding the system and restoring access before a scheduled class began.
Refine
Time Tracking System & Workflow Design
Reconstructing accurate work time from browser activity by organizing raw data into structured sessions and repeatable tracking workflows.
Define
Dining Desk & Workspace Design
Designing a dual-purpose workspace that supports focus, creativity, and daily use without compromising the room.